Charity Support
What do you need help with?
Follow the instructions in the Resources section
Go to the Resources tab of the charity dashboard to view instructions for uploading e-card images.
Please ensure you've selected the card to appear when editing the page
Follow the instructions under Resources > Upload E-Cards in the charity dashboard.
Card images that are highlighted green will act as e-card images on your page.
Because it's too large
Aim for your GIF designs to be around 1MB.
More info can be found under Resources > Upload E-Cards in the charity dashboard.
Go to the Card Performance tab of the charity dashboard
You can view the performance of your e-card designs. To do so you must have uploaded some designs already. And once these have been chosen to users you can start to view data about your designs under the Card Performance tab of the charity dashboard.
Go to Edit Profile
Go to the Edit Profile tab of the charity dashboard to amend your charity details and logo.
Go to the Gift Aid & Donor Emails tab
From the charity dashboard go to the Gift Aid & Donor Emails tab and you can download transaction reports.
Find out in our Resources section
From the charity dashboard, go to the Resources tab. From there you can find out in detail about Gift Aid and the platform.
Immediately
Each time that someone completes the donation payment process, your charity receives the funds immediately.
