FAQ

Top FAQs

How do I go back to send more e-cards?

You can access your e-card orders in your account anytime under your orders.

Why can't I sign in with my new password after resetting it?

You may be trying to sign in using an old password stored in your browser via autosave. Help signing in.

Can I share my e-cards to WhatsApp?

Yes you can share directly to both WhatsApp and Messenger and include your own photos using the share feature.

Can I include my own image?

Yes, you can upload a custom image or photo to be included in your e-card.

Can I change the card design?

Yes, go to the 'Card' tab on the send e-card page and you can change to any design that is within the range of cards you ordered.

What if I lost the URL or wasn't redirected to send my e-cards?

Please go to our Sign In page and click 'Reset Password' and then enter your email address that you used when donating.

Do you have instructions for using the platform?

Yes we have clear instructions of how to use our systems.

I am not receiving your Password Reset email what can I do?

If you are not receiving our Password Reset emails, can you please add dontsendmeacard.com to your Safe list and then try again.

I have purchased but my email address isn't being recognised?

If you have purchased and are trying to setup a password, but your email address is not recognised, please note that we pull in the purchase email from your PayPal transaction. Please try all email addresses associated with your PayPal account.

Have my e-cards been delivered?

Track the status of your e-card sends by viewing delivery reports.

How do I setup an account?

After you make your first donation we will email you a link to setup an account password. Or you can set that up here.

How do I cancel a scheduled e-card?

In your account go to Your Orders and click on the E-Card Report button and you can cancel your scheduled card.

Can I personalise each e-card?

Yes when you donate you are assigned a volume of e-cards e.g. 100 Christmas e-cards. You can send personalised messages to each recipient, or the same message to everyone.

Why is your website not working as expected?

Please try using another browser, preferably a modern one like Chrome, and avoid Internet Explorer.

How it Works

What is DontSendMeACard.com?

You can use this website to send e-cards for special occasions, and donate the cost equivalent of sending printed greeting cards to a cause that you care about.

How does it work?

1. Select a charity
2. Compose your e-card and message
3. Donate how much you would have spent on greeting cards and stamps
4. Send your e-card and message via your dedicated send e-card page

Do I need to sign up for an account to send an e-card?

We've streamlined this as much as possible so you can quickly choose an e-card and make a donation whenever you like, rather than having to create an account first.

Do you have an account version?

Yes. After you make your first donation we will send you a welcome email to access your account. From there you can re-access your e-card orders, track your carbon savings, and more. View account version features.

Who can use it?

Everyone! No matter where you are in the world, you can send our e-cards to loved ones and send donations to charity.

Is it easy to do?

Yes. It is a simple one-page form, which links to the option to pay by credit card or by PayPal, after which you can send your e-card/s via email.

What charities can I give to?

We have a wide range of incredible charities listed. These include children's charities, to environmental causes, to visual impairment and animal protection, and more.
Check out the full list of charities that you can support.

Can my company send corporate Christmas e-cards?

Yes, please view the options available to companies for corporate giving here.

Payments & Donating

How do I give?

Donations are made by credit card or with your PayPal account. All payments are processed through PayPal, but you have the option to pay by debit or credit card if you do not have a PayPal account.

Will I get a receipt for my donation?

Yes you will receive a receipt automatically by email after the payment has been processed.

How do I know that the donation was processed?

We automatically email you and the charity upon successful payment.

When will my chosen charity get the funds?

Each time that you send an e-card and complete the donation payment process, your designated charity receives the funds immediately.

How do fees work?

100% of your donation goes to your charity and we provide you with the option to leave us an optional percentage contribution.

For the charity to receive your donations securely, PayPal transaction fees are applied. How fees and payments work is clearly explained here.

Can I add Gift Aid to my donation?

Yes, if your chosen charity has activated our Gift Aid feature. You will then be presented with the option after donating to share your name and address. Charities can then claim 25p on every £1 donated.

Is this safe?

Yes. All payments are processed through PayPal, a trusted and known payment processing service. Learn more about PayPal.

Can I get a refund?

No. There are no refunds available through the website. Once you have made the payment, you would have to contact the charity to whom you made a donation if you were to decide that you wanted your money back (the same way as if you gave them cash in a greeting card, and decided you wanted it back.)

Will you keep my credit card details on file?

No. As payments are processed through PayPal, no record of your credit card is kept by our company.

Sending E-Cards

How many e-cards can I send?

You can send up to 100 e-cards per donation as an individual. For single cards, such as birthdays, you can send up 5 e-cards.

You can send up to 5000 e-cards per donation as a company. Corporate donations and e-card volumes are explained here.

I made my donation and want to go back to send more e-cards, how can I do that?

After you made your donation you would have been sent an automatic email from DontSendMeACard which contains a link stating “Click to send up to 100 e-cards.” Click that link and you can go back to send more cards.

Can I include a personal message?

Yes. When you compose your e-card you can include a typed personal message that the recipient will get with the e-card detailing that you have donated.

Can I change the e-card design that I send?

Yes. You are able to update the e-card image that is sent. To do this go to the 'Card' tab for that order. You can change to any design that is within the range of e-cards available from the page you ordered from. So for example, if you ordered Christmas e-cards by Somerset Wildlife Trust, you can change to any of those designs when using your volume of e-cards.

Can I schedule an e-card to go at a later date?

Yes. When composing your e-card you can choose to schedule in advance rather than send right away. Your e-card will be delivered on the first minute of the day that you select it to go out, to ensure that it's in your recipients inbox when they wake up. You need to have created an account to access this feature. You can setup a password here.

Can I cancel my scheduled cards?

Yes. If you'd like to cancel an e-card that you have scheduled, you can do so in your account. Go to Your Orders and click on the E-Card Report button below the order, and you can cancel the card.

Can I invite people to do the same?

Yes. When you send your e-card the recipient will see the option to follow your example with a button inviting them to 'Do the Same'. In fact, as a user and advocate of this, it is you that has the ability to encourage loved ones to give to a cause that you care about, which in turn may attract their network and so on.

Can my company send corporate e-cards?

Yes. View our current corporate options here.

Your company can get involved and support your charity or charity of the year on a larger scale too as part of a company-wide CSR initiative.

Tracking Delivery

How can I see the status of my e-card delivery?

In your account you can access Delivery Reports. For each e-card send you can now track the status of your e-card delivery. You can access each report in Your Orders page.

What can I track in Delivery Reports?

We break down the status of your e-card by Sent, Opened, and Bounced. Sent means that it was successfully sent. Opened means success your e-card was opened in the recipients mailbox. Bounced means that it was returned and could not be delivered. In the case of bounces we provide a number of workarounds for you. Guidance is provided on the delivery reports page.

When are my e-cards delivered after I click send?

Our servers typically send out the e-cards straight away. During busy periods e-cards are queued on the server so there may be a delay of up to an hour.

Account Setup

How do I setup an account?

After you make your first donation we will email you a link to setup an account password. Or you can set that up here.

Which email username do you use for my account?

We match the email address that you sign in to PayPal with to donate to your DSMAC account and orders. Or the email address that you input when paying by credit card.

Do I need to sign up for an account?

No you can use our system whenever you like to donate and send e-cards. To access more features such as delivery reporting and e-card scheduling you need to complete your account setup.

But I have never created an account?

You can use our system without creating an account. For security to re-access your e-card orders we require that you setup a password.

What if I lost the URL to send my e-cards?

Not to worry! Your e-card orders are saved. If you already have an account Sign In or set one up by entering your email address that you used when donating to Setup a Password.

Is it worth having an account?

We think so and so do many other users since we built the account system based on feedback. It's free to sign up and you can benefit from the additional features in the account system.

Data & Security

Is DontSendMeACard GDPR compliant?

Yes. We have taken comprehensive measures to ensure compliance with the General Data Protection Regulation (GDPR) and the handling of your data. You can view our privacy notice last updated May 2018.

Is data transmitted securely?

Yes. User data is transmitted securely over HTTPS between PayPal and DontSendMeACard.com

Do you use your own email system to send the emails?

Yes. We use our own email system and emails are sent from the DontSendMeACard website on your behalf. We don't use a 3rd party service to send emails.

Where are your servers located?

Servers are located in the latest data centre in Europe – Germany.

ICO

DontSendMeACard is registered with the Information Commissioner's Office (ICO).

Do I need permission to use my customer contact data?

Yes. You need to ensure that your company has permission to forward your customer contact data to a third party – in this case the customer email address to DontSendMeACard.com for the purpose of sending them an e-card. If you do not have permission or you are unsure you can send yourself the HTML email and forward it on via your own email client.

Will you use my recipient email addresses for any other purpose than for sending my e-cards?

No. We will only ever use the email addresses of your friends and family, colleagues and customers –that you input or upload via CSV – for the sole purpose of delivering your e-cards.

Will my charity receive my contact information?

Only if you opt for you to hear more from them. Otherwise no. Charities can see information about totals raised.

Where a charity partner has activated our Gift Aid and Email feature you will be provided the option to hear more from them. In that case an unticked box with a link to their privacy policy appears after donating, for you to choose to provide your consent. That data can then be accessible via the charity account dashboard and downloaded securely over SSL in CSV format.

When I donate do you automatically subscribe me to your newsletter?

No. We will only email you with regards to the sending of your e-cards. If you do choose to subscribe to our newsletter at any time you will have a clear option to unsubscribe.

How do I update my mail preferences?

In your account you can select the Mail Preferences tab and manage your subscription to our user newsletter and if you would like to receive automatic occasion reminders or not.

How can I remove my data?

If you would like to remove your data from DontSendMeACard you can do so here.

Charity Partner FAQ

How does it work for charities?

You can use DontSendMeACard.com to invite your supporters to send e-cards, and donate to your charity in lieu of printed greeting cards. This is made possible with our innovative e-card and donation system.

What are the requirements for registering?

Charities in the UK, USA, Australia, Canada, or Ireland can register to become a charity partner. It's free to join and there are no monthly fees.

UK charities must be registered with the Charity Commission and have a charity registration number. To receive donations UK organisations must have a PayPal account that can receive GBP.

US nonprofits must be registered with the IRS and have an EIN number. To receive donations US organisations must have a PayPal account that can receive USD.

Australian charities must be registered with the ACNC and must have a PayPal account that can receive AUD.

Canadian charities must be registered with the CRA and must have a PayPal account that can receive CAD.

Irish charities must be registered with the The Charities Regulator and must have a PayPal account that can receive EUR.

We vet each application.

How can I register as a charity?

You can sign up here. After the first step of creating a basic username and password, you can then complete our charity registration form. You will need:

1. Your charity registration number
2. A JPEG of your logo to upload (ideally 600x600 pixels)
3. The email address associated with your charities PayPal account so that we can automatically send on donations to you.

We aim to list your charity within 24 hours and you will be emailed a welcome email once we have activated your charity account.

Is it easy for our charity to get started fundraising?

Yes. Immediately after adding you as a listed charity partner you will receive:

• Access to your charity partner account dashboard
• The most popular e-card pages pre-loaded in to your account
• Default e-card artwork in place with the ability to upload your own
• A dedicated landing page that you can link to from your website
• Fundraising resources with materials you can use to fundraise with

How much will we raise?

That depends on the size of your organisation and if you actively encourage supporters to use the initiative. We provide success stories, social media graphics, and email templates for you to draw upon to make the most out of the platform.

Can we collect Gift Aid?

Yes we have a feature that you can activate in your charity account dashboard, that allows you to present the donor with the option to share their name and address with you, so that you can process Gift Aid on their donation.

We require a link to your Privacy Policy to activate this feature. These details can then be accessed via secure download.

Can I upload my own charity e-card artwork?

Yes. In your account dashboard you can easily replace the standard artwork with your own. We provide sizing, file format, and upload instructions for you in your charity resources section.

Our system supports JPEG and GIF files, including looped animated 'cinemagraph' GIFs.

Is there a cost to upload e-cards?

No. It’s part of the charity dashboard system so there’s no cost to your charity.

Why won’t my e-card designs upload?

Please ensure that the file sizes are well under 1mb. They also need to be in JPG or GIF format only. Attempting to upload huge file sizes and files in the incorrect format are common reasons why they won’t upload.

Why is our charity logo not appearing as intended?

Please follow the same artwork specifications as the e-card designs for your logo file. You can find these in the charity dashboard under Resources and Upload E-Cards. To replace your charity logo from the dashboard go to Edit Profile.

Can companies and corporate partners support our charity too with e-cards?

Yes. Corporate partners can give via your Corporate Christmas E-Card page. They also have the option to provide their own artwork when ordering. See corporate pricing.

Corporate involvement now involves supporting charities as part of a CSR initiative.  If you have active corporate partnerships we can provide more information.

About & Why

Who are DontSendMeACard?

Based in Devon, we’re a collaboration of graphic designers and web developers that believe a real alternative to greeting cards should exist. So we built it! Enjoy. About us.

Why do people do this?

It’s simple: Because they would have spent the same amount on a greeting card – and possibly postage – anyway. Plus it’s much easier to quickly process a payment through the site than going out and choosing a card and posting it on time.

Why should I do this?

2 billion cards are sent each year in the UK. That's a lot of cards! We believe that a proportion of this should go to amazing causes that really need it. Plus it's easier for you.

What do you stand for as an organisation?

Read our mission and vision.

Does not sending cards save the environment?

So by using the DontSendMeACard service and being an active advocate of it, you are helping to reduce the waste caused by sending cards. This is especially effective if the money you raise is given to an environmental charity as not only are you donating to something that helps the earth, you are electing to not receive cards and reducing your own carbon footprint, so it can have a double effect. View our infographic for the environmental facts about the greeting card industry.

Fundraisers

What are the new fundraising pages all about?

Fundraisers utilise a new system we've added to DontSendMeACard where you can create a fundraising page to raise money for charity. The more you raise the more e-card volumes we gift you. That way you can say a genuine thank you to everyone that backs you. Find out about creating a fundraising page.

Do you have x2 ways to raise funds via the platform now?

Yes.
1. Charities can fundraise with 'occasion pages' where people donate the cost of cards and send e-cards instead.
2. Individuals can fundraise with 'fundraising pages' where people donate to a fundraiser and the fundraiser can send fun e-cards to say thanks.

Do you have more FAQs about the new fundraising pages?

Yes. Please view the FAQs here.